Privacy Policy

Who we are

Blue Ridge Rides LLC ("Blue Ridge Rides," "we," "us," or "our") operates a car rental business located at 8 Loop Road, Arden NC 28704. This Privacy Policy explains what information we collect through our website, why we collect it, and how we use and protect it. Questions? Contact us at blueridgeridesllc@gmail.com or (828) 423-2885.

Information we collect

• Contact information you provide: name, email address, and phone number when you submit a reservation request, contact form, or quote request.
• Trip details you provide: rental dates, vehicle interest, occasion, and any message you include with your request.
• Booking information: reservations are completed through our booking provider, Fleetwire, which collects the information needed to process your rental (such as driver verification and payment). Fleetwire's handling of that data is governed by its own privacy policy.
• Basic usage data: standard web analytics such as pages visited and device type, used to improve the website.

How we use your information

• To respond to your reservation requests and inquiries.
• To confirm bookings and send trip-related details.
• To provide customer support before, during, and after your rental.
• With your separate, explicit consent, to send you text messages as described below.
• To improve our website, fleet, and services.

SMS text messaging privacy

If you opt in to text messages from Blue Ridge Rides, we use your phone number to send messages about your reservation, trip details, and customer support. Consent to receive text messages is collected through a separate, clearly labeled checkbox that is never pre-checked and is never a condition of purchase.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at blueridgeridesllc@gmail.com or (828) 423-2885.

Sharing of information

We do not sell your personal information. We share information only with service providers who help us operate the business, such as our booking platform (Fleetwire) and our customer relationship management system, and only as needed to serve you. These providers are not permitted to use your information for their own marketing. As stated above, text messaging originator opt-in data and consent are never shared with any third parties.

Data retention and security

We keep your information only as long as needed to serve you and meet legal requirements. We use industry-standard safeguards to protect it. No method of transmission or storage is 100% secure, but we work to protect your information at every step.

Your choices

• Reply STOP to any text message to stop receiving texts.
• Email blueridgeridesllc@gmail.com to request access to, correction of, or deletion of your personal information.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the latest revision. Material changes will be posted on this page.